Frequently Asked Questions

How can I file a complaint?

We strive to offer you the best quality and service. If you have a complaint about our products or our service, you can contact us via our contact form.

My payment has failed, what should I do?

If your payment fails, you will automatically return to the payment page. Please try again and choose a different payment method if necessary. If you have any further questions, our customer service will be happy to help you.

Can I also pay afterwards?

With 'Klarna Postpay' you can pay for your purchases at a later time. Please note: this is possible for the Netherlands, Belgium, Germany, Austria and Finland.

What payment options do you offer?
  • iDeal Free
  • Credit Card Free (MasterCard, Visa and Amercian Express)
  • PayPal Free
  • Bancontant / Mister Cash Free
  • SOFORT Banking Free
  • Giropay Free
  • Klarna pay later Free Pay afterwards? With Klarna you can pay up to 14 days after purchase.
My account

Click on “Forgot your password?” on the login screen and enter the email address you used during registration. You will then receive an email with further instructions to reset your password.

How do I change my email address?

Once you are logged in, you will see your account name at the top right. Click on this and select “account”. On this page you can change your account details, including your email address. Don't forget to save the change!

Can I safely place an order with Khrushid?

We attach great importance to security and privacy. That is why your order at Vervea Amsterdam is 100% safe. Vervea Amsterdam respects the privacy of all users of its site and ensures that your personal information is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will only use this data with your permission. Vervea Amsterdam will not sell your personal information to third parties.

Will I receive automatic emails when I order from you?

After placing your order, you will receive a confirmation email with an invoice and an email with the Track & Trace code. You will only receive advertising emails if you have opted for this.

Can I still change my address after ordering?

If you have placed an order and would like to change the delivery address afterwards, please contact our customer service as soon as possible. If you contact us the same day, we may be able to change the delivery address. We cannot guarantee that this will work with every order.

According to Track & Trace, my package has been delivered, but I have not received anything. What now?

We recommend that you first contact the delivery service. The package is often delivered to one of your neighbors or at a delivery point near you. If you cannot find a solution, please contact our customer service.

I have received the wrong products, what now?

Our apologies! Please contact our customer service and clearly describe which product(s) you have received incorrectly. Please also include your order number. We will send you a return label with which you can return the incorrect products. After receiving your return, we will immediately send you the correct products.

My order was delivered damaged, what now?

How annoying that your order is damaged! Please contact our customer service for this. Take good photos of the damaged package and send them to us so that we can find a suitable solution for you. Please also include your order number. We will then solve the problem as quickly as possible.

When do I receive my order?

In the table below you will find the delivery times of the countries where we deliver.

Country/Working Days

  • Netherlands 1
  • Belgium and Luxembourg 1
  • Germany 1-2
  • United Kingdom 2-3
  • France 2-3
  • Other countries 2-4
How can I return my order?

To return your order:

– Contact our customer service and state your order number, the reason for the return and which product(s) it concerns;

– You will receive an email from us with shipping instructions and a shipping label;

– Pack your order well so that it arrives to us in good condition.

Please note: Keep the proof of shipment with the Track & Trace code in a safe place. After receipt, we will assess your return on the following points:

– The article must be complete and unopened;

– The item must not be used, damaged or broken. It must be returned in its original condition;

– The product is provided with the factory packaging.

How can I exchange a product?

We cannot exchange products. However, you can return the products that you no longer want. You will then receive the purchase amount or a coupon and you can place a new order.

How long does it take for the return shipment to be processed?

After we have received your return shipment, we will process it within 3 working days.

If a package is returned to us without contacting us first, a personal contribution will always be charged.

Can I return an opened product?

Unfortunately, we cannot return a product that has been opened.